WhiizU Cycling FAQS

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Download/ Installation

Riding in WhiizU: World

  • What do I need to ride in WhiizU: World?

    For a basic setup, besides a bike, you would also need a power meter to read your power data. Still, in order to have a complete cycling experience in WhiizU:World, for example, the slope simulation and ERG workouts, adding a smart trainer to your pain cave would be highly recommended.

  • How many routes are available in WhiizU: World?

    Currently there are 10 routes available (as listed below) and we are constantly working on adding more training courses and routes.

    • Ren’ai Rd., Taipei City (Route of Tour de Taiwan)
    • Tour of Jiufen
    • Squirrel Hill
    • Mt. Tiehchen
    • Beiti E. Rd., Dajia Dist.
    • Miaoli Route 130 (Exclusively for XPEDO users)
    • Zhongshe Road
    • Rosier, Belgium
    • Kaohsiung Moon World
    • Tour De Vincennes Forest

  • Why have some routes from the previous version of WhiizU: World disappeared?

    In order to ensure the authentic cycling experience, we are reconstructing and optimizing those routes, which will be released again once they are ready. Stay tuned.

  • Why does the app crash mid-ride?

    It occurs when the mobile specs don’t support the ultra resolution of our routes. In order to prevent the issue from happening, we suggest changing the “Graphic Quality” to “Low”.

  • How come the landforms of the routes in WhiizU: World look sharp on my iPhone?

    Please update iOS to the latest version to bring back the beautiful scene.

Competition: Racing Events

  • What are the events in Competition? Are they different from those in Challenge or other biweekly events?

    The racing events in Competition are officially held by WhiizU or other organizers, for
    for example, WhiizU Summer 2021 and Taiwan Cup 2021.

  • Where in the APP can I join the competition?

    Once you open the APP, please find Competition on the left and click on it. You may see the events listed in the section.

Connect to Strava

  • How to bind my Strava account to WhiizU?

    Before sharing your workouts, you would need to link your WhiizU account to Strava account. Check out the steps below to bind you account with Strava on mobile phone:

    Step 1. Make sure you have downloaded and logged into Strava APP on your mobile device.
    Step 2. Click on your profile on the top left corner to enter personal center
    Step 3. Click on the three dots on top right corner then select Edit
    Step 4. Scroll down to the bottom and there you can find a Strava icon
    Step 5. Click on the icon to bind your Strava account

  • Why haven’t my workouts been shared to Strava after I linked the accounts?

    We don’t automatically upload your workouts to Strava, instead, you can choose the one you’d like to share by yourself through clicking on Share to Strava button on the top right corner of Activity

  • How to upload my WhiizU activity to Strava?

    It’s easy! You may follow the following steps:

    Step 1. Go to Profile
    Step 2. Click on Activity
    Step 3. Choose which activity you’d like to share and click on Share to Strava

  • How come it shows my activity data is successfully uploaded to Strava but it does not appear on the platform?

    The upload time of each activity will be checked by Strava, if Strava considers the timing between each activity is too close and it is highly impossible to finish the workouts within such a short period of time then the activity would not be posted.

    We suggest choosing only one activity from the same workout to be uploaded and avoid using different devices to share the same activity.

Equipment Setup

  • How to connect the equipment with WhiizU?

    WhiizU supports both standard bluetooth FTMS and ANT+ protocols. There should be no problem connecting to WhiizU as long as the equipment matches the standard protocols. What’s more, we are working on supporting more frequently used smart trainers from different brands.

  • What to do when my device cannot connect with my Android phone?

    To be able to scan the nearby devices via Android system, you would need to complete the following settings:

    1. Open Bluetooth on your mobile phone since mobile devices connect via bluetooth
    2. Authorize WhiizU: World for location services
    3. Enable GPS settings to scan nearby devices

  • Why does my trainer connect to Power instead of Smart Trainer?

    Smart Trainer scans interactive resistance trainers (i.e smart trainers), therefore, if yours is a manual resistance trainer, it will not be connected via Smart Trainer.

  • Can I change to another sensor after successfully pairing my smart trainer and both power and cadence data are transmitted?

    Absolutely! You may change it by clicking on the switch button on either Smart Trainer, Power, Cadence or Heart Rate. For more information, check out the how-to video here:
    https://www.facebook.com/414907439319306/videos/508227343870770

  • Can I connect the WhiizU: World PC version with my equipment via bluetooth on my laptop?

    Currently WhiizU: World PC version only supports USB ANT+ dongle to connect. Good news is that we will be working on enabling bluetooth connection on laptops soon.

  • How to connect my equipment like a smart trainer or other sensors to the WhiizU PC version?

    WhiizU PC version supports ANT+ to connect at the moment, you would need an USB ANT+ dongle to set up for cycling in WhiizU: World.

  • Why can’t my equipment be scanned in WhiizU PC version even when I have an USB ANT+ dongle in my laptop?

    Don’t worry. Please double check the following settings first:

    1. Make sure that the equipment is not connected by other software or services, since the equipment only allows one software connection at a time.
    2. Please double check if you have installed the latest ANT+ device driver, since some Windows systems will not do it automatically. For more information on downloading and installing the device driver, check out the links below:

  • Why does it only show half power while I use the power pedals?

    The issue results from different data output measurements between brands. We suggest using WhiizU PC version and connect the right foot of the power pedals via ANT+.

Other Issues

  • I still have issues.

    No worries, please let us know what’s bothering you by filling out the questions below and sending them to fit.service@whiizu.com, we will be happy to solve the problems for you.

    • What is the device and the model you are using? (e.g iPhone 8 Plus or computer)
    • Which smart trainer are you using? (e.g XPEDO APX PRO)
    • Do you use other sensors? (if you do, please provide the name of the brand and model)
    • Issue summary:
    • Screen recording (Videos will help us clarify the issues.)